Please read these terms and conditions carefully as they incorporate the basis upon which bookings are accepted by World Journeys Limited (World Journeys, we or us).
Tailor Made travel prices are valid until 31 December 2018; and Hosted Land & Cruise Tour prices are valid as stated per tour. While World Journeys have exercised reasonable care and skill to ensure that the contents of this website are correct, accurate and up-to-date at the time of printing, please note that:
– the contents of this website are based on information supplied to us by third party suppliers and we cannot be expected to have personal knowledge of the current conditions of accommodation, facilities and services provided by each supplier;
– facilities and/or services may change after the date of printing.
Confirmation of services
Your acceptance of a quotation or your booking request does not guarantee actual availability of the requested flights, tours, accommodation or services until such time as you receive a confirmation invoice from World Journeys.
Deposits and Final Payments: Tailor Made
A non-refundable deposit of 20% of the total invoice is required within 7 days of confirmation of arrangements. If the deposit is not received by this time we reserve the right to cancel all arrangements without notification. Some tours and cruises require higher deposits and details of such will be advised at time of reservation. Receipt of deposit will be taken as an understanding by us that you have checked your confirmed arrangements and have read and agree to abide by the terms and conditions set forth in the brochure. Final payment is due 60 days before departure or by the payment deadline stated on the final invoice whichever is the earliest. If the final payment is not received by the company by the due date we reserve the right to cancel all arrangements without notification. Bookings made within 60 days of departure will only be processed if we hold full payment. We do not accept bookings for travel within 5 days of departure. Please note that once arrangements are paid in full the price is set and no further communication over pricing will be entered into.
Deposits and Final Payments: Cruise & Escorted Journeys
A non-refundable deposit as shown on the tour page is required within 7 days of receiving your Option. If the deposit is not received by this time we reserve the right to cancel all arrangements without notification. Some tours and cruises require higher deposits and details of such will be advised at time of reservation. Receipt of deposit will be taken as an understanding by us that you have checked your confirmed arrangements and have read and agree to abide by the terms and conditions set forth in the brochure. Final payment is due 90 days before departure or by the payment deadline stated on the final invoice whichever is the earliest. If the final payment is not received by the company by the due date we reserve the right to cancel all arrangements without notification. Bookings made within 45 days of departure will only be processed if we hold full payment. We do not accept bookings for travel within 5 days of departure.
If you wish to alter your arrangements after your booking is confirmed you must notify us in writing. We will endeavour to make the amendments you require but due to the additional administrative costs we will charge you $100 per amendment plus any fees imposed by our suppliers. Tailor Made: Amendments within 45 days of departure are subject to full cancellation fees. Cruise & Escorted Journeys: Amendments made within 90 days of departure are subject to full cancellation fees.
Cancellation and Refunds
Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking regardless of whether travel has commenced. As a minimum, our cancellation charges are 20% of the total booking value, plus any applicable supplier fees or penalties. Any cancellation within 30 days of travel will incur a 100% cancellation fee. The amount of each suppliers cancellation fees or penalties is beyond our control and payment is solely your responsibility. To the extent permitted by law, no refund is available for cancellations after the holiday package has commenced or in respect of any tours, accommodation, meals or any other services not utilised. Requests for refunds must be received no later than 30 days after the last service booked with World Journeys. Where air tickets are purchased from World Journeys, cancellation fees will be applied by the airline and refunds, if any, will not be made until the airline has refunded World Journeys.
Regarding Hosted Land & Cruise Tours:
Any cancellations must be received in writing and will be assessed based on the date received in our office. Cancellation fees are levied as follows:
More than 90 days before departure – loss of deposit
From 90-61 days before departure – 50%
Less than 60 days before departure – 100%
Where air tickets are included and purchased from World Journeys, cancellation fees will also be applied by the airline and refunds, if any, will not be made until the airline has refunded World Journeys.
Travel insurance is mandatory for all travellers with World Journeys and we strongly recommend that travel insurance is purchased at the time of reservation and payment of deposit.
Prices, Taxes and Currency Fluctuations
World Journeys guarantees the price of your arrangements once you have paid us in full. Tailor Made prices are based on costs and exchange rates as at 1 October 2016; and Hosted Land & Cruise Tour prices are based on costs and exchange rates as at 01 June 2016 – should these change it may be necessary to reprice your holiday package.
Please check with World Journeys before placing your reservation to ascertain if there have been any pricing changes. Taxes or levies imposed by government bodies or their agencies are beyond our control. Prices shown are for payment by cash, cheque or debit card only.
Credit Card Transactions
We accept certain credit cards by special arrangement – contact World Journeys for more details. A service fee may apply. If you pay by credit card and a service provider is unable to provide the services which we have contracted for you, you agree that your remedy lies against that provider and not World Journeys. In the event that payment has been made to World Journeys by credit card, you agree that you will not seek to dispute the World Journeys charge with your credit card company.
Not Included in Tour Cost
Airport taxes, ticketable taxes and surcharges, visas, insurance, excess baggage, gratuities/tipping (unless stated otherwise), and items of a personal nature.
If unforeseen circumstances beyond our control require us to make necessary changes to your holiday we reserve the right to cancel or reschedule departures and itineraries. When it is necessary to change a hotel the company reserves the right to substitute accommodation of at least a similar standard. Travel dates and transit points are based on airline schedules available at the time of publishing. These may change at any stage which may alter the itinerary and require amending flights and/or cities. World Journeys is not liable for any additional costs incurred in any changes beyond our control.
Tour Hosts: Cruise & Escorted Journeys
World Journeys will provide a Tour Host to travel with the group on specific departures only, otherwise this is subject to a minimum of 15 participants. World Journeys advises the Tour Host may be changed at any time without prior notice.
All accommodation utilised in this website provides room with ensuite facilities unless otherwise stated. Accommodation descriptions are based on current guides and are subject to change. Accommodation photographs may not be specific to the actual hotel room occupied.
Meals shown on cruises indicate the meals included in your tour fare. If you are travelling on a cruise and are on-shore during a meal that is provided on the ship, then that meal will not be included and no refund or substitution will be applicable.
Maps used on our website are for illustration purposes only and may not be to scale.
It is a condition of booking one of our tours that travellers are adequately insured for the full duration of their holiday.
While every effort is made to ensure guest safety, World Journeys makes no representation as to the safety, conditions or other issues that may exist at any destination. For travel advice please contact the Ministry of Foreign Affairs and Trade or visit their website at www.mfat.govt.nz
Passports, Visas & Health
It is your responsibility to have a valid passport and any visas, re-entry permits and/or health regulations which meet the requirements of immigration and other government authorities.
You agree that where our services are acquired for business purposes, or where you hold yourself out as acquiring our services for business purposes, the Consumer Guarantees Act 1993 will not apply to any supply of goods or services made under these conditions.
This agreement is covered by the laws of New Zealand. Any claim or legal action against overseas suppliers is likely to be subject to the terms of your contract with them, and may be governed by the laws of other countries.
There is no contract between the company and the client until the company has provided a confirmation invoice and the appropriate deposit has been received. World Journeys accepts bookings subject to the following conditions:
(a) World Journeys acts as a co-ordinator for all persons taking the tour in the making of all arrangements for transportation, sightseeing and hotel accommodations none of which are owned, managed, controlled or operated by World Journeys.
(b) World Journeys only acts as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assume no responsibility for the loss or damage to property or for injury, illness or death or for any damages or claims however so caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, wars, uprisings or acts of God over which we have no control.
(c) World Journeys does not assume responsibility for seat assignments, name changes, schedule or flight changes, cancellations, claims for reimbursement of airline ticket fees or any other loss or expense incurred to you for any reason whatsoever when purchasing or using airline services.
(d) While the company will use its best endeavours to operate all tours as advertised, reasonable changes in the itinerary may be made without notice where deemed necessary or advisable by the company.
(e) The information contained in our brochure is correct to the best of the Company’s knowledge at the time of print. The Company however accepts no liability for innocent inaccuracies contained herein.
(f) Please note that employees of overseas suppliers are not authorised to make undertakings to our clients in respect of refunds or other matters.
Peace of Mind
World Journeys are bonded members of the Travel Agents Association of New Zealand (TAANZ) and we hold professional indemnity and liability insurance with AIG in the amount of NZ$2 million.
World Journeys Limited
57 Wellington Street, Freemans Bay, Auckland 1010, New Zealand
PO Box 47954, Ponsonby, Auckland 1144
DX: CP30013, Ponsonby
Tel: 0800 11 73 11 or (09) 360 7311
Fax: (09) 360 7313
PRICES ARE IN NEW ZEALAND DOLLARS (UNLESS STATED OTHERWISE)